FAQ's

We’ve put together answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us at integrionic@gmail.com.

🔹 Orders & Shipping

Q: Do you ship worldwide?
Yes! We proudly ship worldwide so customers everywhere can enjoy our products.

Q: How long will my order take to arrive?
Delivery times vary by region:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days

Q: How can I track my order?
Once your order has been shipped, we’ll send you a confirmation email with a tracking number so you can monitor your package.

Q: How soon will my order be processed?
Orders are processed within 1–3 business days after payment is confirmed.

🔹 Products

Q: Are your security cameras and alarm systems easy to install?
Yes! Most of our products are designed for simple installation with user-friendly instructions. If needed, you can also seek professional help.

Q: Do your power banks work with all devices?
Our power banks are compatible with most smartphones, tablets, and USB-powered devices. Check product details for specific compatibility.

Q: Are the products covered by warranty?
Yes, we offer a warranty on selected products to ensure you get reliable quality. For details, please refer to individual product descriptions or contact us.

🔹 Payments & Support

Q: What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure online payment methods depending on your location.

Q: Can I cancel or change my order after placing it?
Yes, orders can be modified or canceled within 24 hours of purchase. After that, the order may already be in processing.

Q: How can I reach customer support?
You can contact us anytime at integrionic@gmail.com and our support team will assist you promptly.

🔹 Returns & Refunds

Q: What if my item arrives damaged or defective?
If your product arrives damaged or not working, contact us immediately with photos, and we’ll arrange a replacement or refund.

Q: Do you accept returns?
Yes, we offer returns within a specific period (details in our Returns Policy). The item must be unused and in its original packaging.

Q: How do refunds work?
Once we receive and inspect the returned product, your refund will be processed back to your original payment method.

👉 Still have questions? Reach out to us at integrionic@gmail.com — we’re here to help!